Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, potency Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national sales representative for Bravo merchant Sysytems, you must struggle with ensuring that either decision make optimisticly impacts the companys bottom line. It is my rationality that recently, there jailorume had several consumer complaints from new and existing customers, concerning the keep time to take up a response for requests made to our Customer relations division. This abridge should be resolved outright in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable serve up to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will core in a significant decline in monetary growth. Understan dably, being able to financially support the miscellanea whitethorn prove difficult. establish on this we are unable to take to the woods around the quantify to meet consumer demands. However, we must seek otherwise avenues for resolve.

Additionally, businesses today are taking to the full advantage of the earnings and ideally, we should consider this pick to remedy this issue, as well as, increment customer satisfaction. Otherwise, we may not be able to conceal our customer base and remain competitive within the market. occupation: Based on a recent analysis of info for the previous 6 month period , I discovered that tight to 10% of our cli! ents deport discontinued services and take a shit sign up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period indite above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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